Contacting Help

• For help with issues on the PGP Site please send an e-mail detailing your problems to pgpsupport@portvancouver.com.

• For help with issues relating to TSI CY Services (including password help) please either e-mail TSI support at helpdesk@tsi.bc.ca, or call them on 604-251-9330.

Using Dangerous Goods Application

Please see this help document.

Viewing PGP

To best view PGP, use one of the following browsers:

• Microsoft Internet Explorer 5 or later

The latest browser is available free from Microsoft at www.microsoft.com.

This site makes extensive use of Javascript, so please ensure that you have Javascript enabled on your browser.

In order to use the secure and customised areas of the site your browser must be set to enable cookies.

The PGP site is best viewed using a screen resolution of at least 800 × 600, with a minimum of 256 colors.

Logging On and Off

To Log On: On the upper-left corner of PGP pages, enter your user name and password and click the Log On button. After you log on, you will have access to your Subscribed Services.

To Log Off: Click the Log Off button in the upper-left corner of PGP pages.

Site Security

Certain areas of this site are encryted using SSL. This is done to ensure that the information you send us and the information we send you is encrypted. To see if a page is encrypted or not look for either:

1. A padlock on the bottom right of your browser window, or
2. https:// as the beginning of your address for a page.

If either of these conditions is true then the site is encrypted.